Return Policy
If, for any reason, you are not satisfied with your purchase, we will gladly accept your return. Please see below for details on how to proceed.
Terms:
- All claims need to be made within 30 days of the order date.
- The item(s) must be in un-damaged original condition with the original packaging.
- There is a 25% restocking fee for all returns.
- Shipping will not be refunded.
- Certain items are considered custom or special request orders by the manufacturer, and certain products are non-returnable.
- Orders that have been shipped or prepared for shipment cannot be cancelled. If we are unable to cancel your order it is best to create a claim and the standard return policy will be followed.
Please note, returns after 30 days of receipt will be subject to approval and an in-store credit may be issued in lieu of refund, depending on the elapsed time and condition of the merchandise.
If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In addition, a restocking fee will be applicable to most items returned. The return shipping will be the responsibility of the customer.
Non-returnable items:
- Assembled and/or Modified items or out of original packaging
- Custom made or special-order items
Please follow the directions below to submit a return request.
- 1. Submit your return request within 30 days of receiving your order, by emailing parts@landmarkequipment.com.
- 2. Once your request is submitted, you can expect to receive an email from our Returns team within 1-4 business days.
- 3. An RMA (Return Merchandise Authorization) number may be issued and sent to you via email along with the return instructions on how and where to return your order. Your RMA will expire within 15 days of receiving it, and items cannot be returned past this date.
- 4. Returns without an RMA number, will generally be refused by the return warehouse or the return will be delayed.
- 5. The return tracking number should be retained to verify shipment. This is an important step, so that we can confirm the return.
- 6. Once the item(s) are received in the expected condition at the destination warehouse, Forklift America will issue applicable credits. Please note the inspection timeframe can vary by manufacturer or Landmark Equipment. An email confirmation will be sent to you once we have processed your refund, which will go back to the original method of payment.
Canceling an item or order
Due to our commitment to process orders quickly (sometimes immediately), there is a limited period of time in which your order can be canceled. Landmark Equipment is only able to accept cancellation requests via phone. Please follow the directions below to submit a cancellation request
- 1. Call us at 503-256-7330 Monday to Friday from 10am to 4pm CST to submit your cancellation request to one of our Customer Service Agents.
- 2. Your cancellation request will be sent to the manufacturer to confirm the order can be canceled and has not been prepared for shipping.
- 3. We will send you an email confirming if your cancellation request has been approved or denied within 2 business days.
